1. To request a return authorization, the client must send a request to firstname.lastname@example.org within 10 working days of receipt of the goods. In the e-mail, It must be specified codes of the items you are returning and the desired compensation: change size/article, Store Credit or refund. Once you have received the return request, Paradise-beachwear.com send the customer a written confirmation containing the Return Authorization Number (RAN).
2. The refund must be made with the BRT courier, using the bill of lading attached in the email and writing the Return Authorization Number (R.A.N.) in the external part of the box. You can book the pick up by BRT dialling the number you will find at the link https://www.brt.it/it/assistenza_clienti/filiali.do
In Italy, San Marino, Vatican and UE member states, return shipments are FREE. For all other countries the costs for return amounted to 30 € + import taxes, which will be deducted from any refund.
The return of items must be sent to Paradise-beachwear.com within 10 days after written authorization by the Returns department.
Return Terms and Conditions
All the Items must be returned with all original tags, packaging and other accessories (hangers, garment covers etc.) received with the order. In the event that the customer receives defective merchandise, or that errors in shipments by Paradise-beachwear.com, is required to follow the same instructions as above. Paradise-beachwear.com reserves the right to request photographic evidence before authorizing made for faulty goods and bear the shipping costs for the return of the goods at their premises. Every returned item will be inspected by Paradise-beachwear.com and must respect every parameter listed in the return procedure. Paradise-beachwear.com reserves the right to decline unauthorised returns and items shipped with couriers different from BRT. Acceptance of such returns involves anyway a charge of 10% of the value of the returned goods.